Booking Fees & Rescheduling

Booking & Rescheduling

Communication is Everything

Information about booking fees, policies regarding your booking fee, and what our rescheduling process looks like.





Booking Fee Policy

 

What is a Booking Fee used for and how much is it?


Generally a booking fee is 50%-70% of the total cost of the session. A booking fee must be paid before we can schedule you.


They are non-refundable under any circumstance, they are required for each session scheduled. They also go toward your scheduled session.


These cover not only the time planning, researching, and creating your tattoo, but they also secure the artist’s time on the day of your appointment and any other potential time, labor, and supplies the artist or shop may have used to prepare or render services.


Be sure of what you want before coming in for the consultation. If you change your design and we have started the work, you may be subject to an additional fee and possibly needing to reschedule to allow time for re-designing. This is at the artist’s discretion and is non-negotiable.


Loss of Booking Fee Prior to Services Rendered


You will forfeit your booking fee under (but not limited to) 
any of the following scenarios: 

Rescheduling two or more times for one appointment. 
Rescheduling/canceling an appointment within 72 hours of your appointment. On short notice, often we are unable to fill the spot thus resulting in lost time. 
No call/No show

Not responding to pre-appointment questions (respond no later than the night before your scheduled appointment).
Coming in even remotely sick or under the weather (we have immune-compromised staff and/or artists, and WILL accommodate a schedule change as we see fit so as not to infect our staff and other clients- 
this is at our discretion, don’t make it a habit).

Last minute changes to your design that result in a complete concept change within 72 hours of your appointment. 

Choosing to harass, belittle, or intentionally make any person in the place of business uncomfortable or not complying with requirements/policies set forth by staff (ex: masking to cover nose and mouth, submitting to a temp check upon arrival, etc). If such a case does arise, you will be warned once and asked to leave if it happens again. Please be Compliant.
Being a half hour or later to your appt. (non-negotiable & at artist’s discretion)

Design Changes

 

What if I need a minor change to my design?


We happily accommodate changes to a design, but it may mean reduced time tattooing during your session if done on the day of. In this case, your agreed upon rate remains the same as agreed upon even if there is less tattooing that day. This is to help us maintain integrity with commitments outside the place of business or to other clients.


Rescheduling Policy

 What happens if I need to reschedule my appointment?

Please notify us immediately if you need to reschedule.
 We understand that life happens and some things are beyond control.
 
We send a message 7 days or more prior to your tattoo appointment to remind you of your appointment time and date. You must respond within 48 hours stating you will be at your appointment or you need to reschedule. If we don’t hear from you, we will open that appointment time to the next available client. You must contact us and reschedule a new date before the 72 hours leading up to the originally scheduled appointment to retain your booking fee. 

 Being Mindful of the Unexpected


If an artist becomes sick, or comes down with an illness/hospitalization prior to your appointment, they or the shop will notify you promptly and either you may transfer your booking fee to another artist in the shop (if available) or you will be rescheduled at the earliest possible time available with that artist without loss of booking fee. Inclement weather or power outages may also affect your regularly scheduled date; we will communicate at the time of incident how to proceed in a manner that’s best for all parties involved.



How do you fill immediate openings?

When a reschedule happens we look at a couple of things to best accommodate those who are eagerly waiting their tattoo appointment. First: whether we need a full day or a partial and the time needed to prepare the art if it is not 100% ready yet.


We have a separate listing for those who wish to be placed for immediate openings. Be sure when doing your consult to let your artist know what days work best on short notice and if you want to be on the listing. Otherwise, we also look at who is scheduled 1-2 months ahead of the immediate opening.


From there, this the order of clients who receive messages for these openings (emphasis is placed on work needing finished, then new work needing started regardless of size or number of sessions needed):


1.) Continuing large scale work (not currently healing and not currently in an appointment rotation of 4-6 weeks apart)

2.) Follow Ups

3.) New Client or New Art (consultation done and booking fee down)


Immediate openings are not held in wait for a response. Due to the time needed to prepare for these last minute changes, messages go out one after the other until someone fills the allotted scheduling. 

For this reason, if you get a message always respond as quickly as you are able. Even if it has been a couple hours since receiving a message, still respond as the opening may still be available. 

All sessions for immediate openings are at a minimum 1/2 day, if you can do longer, let your artist know when responding (those finishing pieces on the old rate: 3 hours minimum). 

An immediate schedule change can be 2 weeks, 7 days, or less notice of an opening. Thank you in advance for coming in on short notice or adjusting to keep our schedules flowing smoothly.
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